We've probably never been asked these questions, but we figured they'll probably come eventually - so here you go.
How often do you roast, and when do I need to order by?
We roast once per week on a Saturday. If your order is in before 9.00am on Saturday when we promise we will get it roasted for you. If you order after that cut-off then you'll likely be added to the next roast. We have closed orders early in the past when we just have no more capacity that day.
Once I order, when can I expect the delivery?
Once roasted on the Saturday, it's likely Royal Mail will pick up on Monday and deliver in accordance with its usual timings. So 1st Class is likely on Tuesday and 2nd Class likely on Wednesday.
We've tried rushing to reach the Saturday post before now, but it's always ended up collected on the Monday anyway.
Doesn't this mean that my coffee ends up not being fresh enough?
We're pleased to say this is where a little bit of delay actually helps. All fresh coffee needs a period of time to "rest" and release the naturally-occurring carbon dioxide. Coffee tastes progressively better over the first 10-14 days after it's been roasted, so getting yours mid-week won't be a problem. But it does mean you should plan your orders ahead of time! Our subscriptions are a good way to solve that *winky face*
Why do you only roast once per week?
As it stands our output is at a level where it can be comfortably managed on one day per week, so to keep our overheads - and our prices - down we batch it all on one day. As and when we need more time to fulfil orders we'll make more time.
Can we come to roastery to collect our coffee?
Not just yet. This is something that we're working on, but because the roastery isn't set up for visitors we need to plan how this can take place. Also, it's a really bad idea to move concentration from the roaster to a visitor - there's only a couple of minutes' difference between delicious coffee and burnt ash.
Your shipping costs are a bit steep, aren't they?
That's Royal Mail for you. We charge what they charge. Big companies like Amazon can ship items in less than 24 hours for next to nothing because they sell billions of pounds worth of goods each year. Us? Not so much... To try and ease the burden we have free shipping on all orders over £25, and cheap shipping over £15.
And by the way: if you think about it, £3 to move a parcel from the West Midlands to anywhere in the country within 48 hours is actually really good value. It took me until this year to think of it like that.
Can I buy a single bag? Will it be cheaper to post to me?
We're trying desperately to find a way to send a single bag cheaply via Royal Mail. It's not easy. It needs a very slim box and very slim bag to fit inside it. We're working on it. If you have any good ideas then we'd love to hear them.