We've probably never been asked these questions, but we figured they'll probably comes eventually - so here you go.
Can we come to roastery to collect our coffee?
Not just yet. This is something that we're working on, but because the roastery isn't set up for visitors we need to plan how this can take place. Also, it's a really bad idea to move concentration from the roaster to a visitor - there's only a couple of minutes' difference between delicious coffee and burnt ash.
Your shipping costs are a bit steep, aren't they?
That's Royal Mail for you. We charge what they charge. Big companies like Amazon can ship items in less than 24 hours for next to nothing because they sell billions of pounds worth of goods each year. Us? Not so much... To try and ease the burden we have free shipping on all orders over £25.
Can I buy a single bag? Will it be cheaper to post to me?
We're trying desperately to find a way to send a single bag cheaply via Royal Mail. It's not easy. It needs a very slim box and very slim bag to fit inside it. We're working on it. If you have any good ideas then we'd love to hear them.
Why do you only roast once per week?
As it stands our output is at a level where it can be comfortably managed on one day per week, so to keep our overheads - and our prices - down we batch it all on one day. As and when we need more time to fulfil orders we'll make more time.